Terms & Conditions

These terms govern purchases from KettleVia, operated by JTB Meridian Commerce LLC. By using the site or placing an order, you agree to the terms that apply at the time of purchase.

Products and descriptions

We describe products, materials, dimensions and care details as accurately as we can. Handmade pieces may have natural variations in shape, glaze, color or finish. Images are illustrative and colors can differ by screen. If a specific specification is important, contact us before ordering.

Prices, availability and orders

Prices shown in the catalog are in US dollars unless indicated otherwise. Any applicable charges are shown before an order is placed. A product listing does not guarantee supply; we may contact you if an item becomes unavailable or an obvious listing error is identified. An order is accepted when we confirm it, subject to successful payment once a payment method is offered.

Shipping, returns and privacy

Our Shipping Policy covers delivery destinations, free standard shipping and processing time. Our Returns & Refunds policy explains the 30-day return window and how to request help with damaged goods. Our Privacy Policy explains how customer information is handled. These policies form part of the shopping terms.

Appropriate use and intellectual property

Use the site lawfully and do not attempt to interfere with its operation or security. Site branding, original site text and design are owned by their respective rights holders. Third-party product names, maker information and imagery remain the property of their respective owners.

Questions and updates

Contact us before purchasing if you need clarification about an item or these terms. We may update these terms for future orders by posting a revised page. JTB Meridian Commerce LLC · KettleVia · 1229 W Cruces St, Wilmington, CA 90744-1905 · support@kettlevia.com · +1 657 751 0407.