Shipping Policy

KettleVia currently serves delivery addresses in the United States. This page explains how orders are prepared, shipped and supported.

Shipping cost and destination

Standard shipping is free for orders to eligible United States addresses. We do not currently offer international checkout. If an address is outside our supported delivery area or cannot be served by the available carrier, we will contact you before fulfillment or cancel and refund an already-paid order.

Order processing

After payment is confirmed, orders are normally prepared and handed to the carrier within 3–5 business days, excluding weekends and United States public holidays. Product availability and address verification can affect this timing. If an exceptional delay occurs, we will contact you using the email supplied with the order.

Transit and tracking

Delivery transit begins after the carrier accepts the parcel and varies by destination and carrier conditions. A carrier’s estimated delivery date is an estimate, not a guaranteed arrival date. When tracking is available, we will send it to your order email. Please confirm the shipping address before placing an order; contact us quickly if you need to request a correction.

Care for fragile items

Tea bowls, ceramics, glassware and kettles require careful packing. Inspect the parcel on arrival and retain the packaging if something is damaged or missing. See our Returns & Refunds policy for how to report an issue and request a remedy.

Shipping support

JTB Meridian Commerce LLC · KettleVia · 1229 W Cruces St, Wilmington, CA 90744-1905 · support@kettlevia.com · +1 657 751 0407.