Privacy Policy

Effective September 27, 2026. KettleVia is operated by JTB Meridian Commerce LLC. This notice describes how information is handled when you browse our store, use an account, contact us or place an order.

Information we collect

We receive information you provide, such as your name, email, telephone number, billing and shipping addresses, order details, account details and messages to customer service. Our website also receives technical information such as IP address, browser type, device information, pages viewed, cart activity and cookie identifiers. Please do not send payment card numbers through the contact form or email.

How we use information

We use this information to operate the website and shopping cart, respond to inquiries, manage orders, arrange delivery and returns, prevent fraud, maintain security and meet legal and accounting obligations. We send marketing messages only where you choose to receive them or where permitted by applicable law; you may opt out using the message link or by contacting us.

Payments and service providers

When online payments become available, payment information will be submitted to the payment provider shown at checkout under that provider’s privacy terms. KettleVia does not ask you to email card numbers. Hosting, commerce software, delivery companies and other vendors may process only the information needed to provide their services. We do not sell your personal information for money.

Cookies and site functions

WordPress and WooCommerce may use cookies and similar storage to remember a cart, maintain a login session and keep checkout working. Your browser can restrict cookies, but doing so may prevent some shopping functions. We may use additional analytics or marketing technologies if enabled, and will update this notice if those practices change.

Storage and security

We retain order records as needed for fulfillment, customer service, tax, accounting and legal requirements, and keep other information for as long as needed for the purposes above. We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security.

Your choices and requests

You may request access, correction or deletion of information we hold about you, subject to legal recordkeeping requirements. You can also ask us about marketing preferences or how we have handled an order. Email support@kettlevia.com and include enough information to identify your request; we may verify your identity before responding. Additional rights may apply under the laws where you live.

Changes and contact

We may update this page when site features or legal obligations change. The effective date above will be revised when we make a material update. Privacy questions: JTB Meridian Commerce LLC · KettleVia · 1229 W Cruces St, Wilmington, CA 90744-1905 · support@kettlevia.com · +1 657 751 0407.